We are seeking a motivated individual who enjoys troubleshooting, and helping customers with product and application questions. The successful candidate will be an R/C enthusiast, have a background in customer service and be comfortable with heavy phone-call responsibilities.

In this position, you will troubleshoot customer-application questions and provide general customer service support; respond to customer service e-mails; assist walk-in customers with product-application setup; provide product and application feedback; and provide general office and clerical assistance.

REQUIREMENTS:

• Minimum two years of experience in a technical field and/or technical degree
• Minimum one year of experience in R/C car industry
• Minimum two years customer service experience
• Outstanding customer service skills
• Strong problem solving analytical and troubleshooting skills
• Strong listening skills
• Strong written and oral communication skills
• Experience with heavy call volume environment
• Strong multi-tasking skills
• Proficient in MS Office (Word, Excel, Outlook)
• Ability to maintain confidentiality and sensitive information
• Good understanding of basic electronic circuit
• Ability to work under minimal supervision

BENEFITS:

Novak offers its full-time employees medical, dental and vision benefits, paid holidays, vacation and sick leave, disability insurance, and product discounts.